At ABI, customers know the people they’re working with. ABI employees develop personal relationships with their customers. They know the products, the regulations and the industry. And they know the business – inside and out. This kind of familiarity builds a level of comfort for customers, and allows them to feel confident about their order.

Norman Ballard, Director of Quality Assurance
Responsible for compliance with all regulatory agencies in the day-to-day operations of ABI, Norman Ballard joined the ABI team in 1987. Overseeing engineering, design and development for ABISS hardware and restraints, one of ABI's most successful product lines, Ballard also serves as a trainer in the company’s Quality Education & Training program. With a Designated Manufacturing Inspection Representative (DMIR) certificate focused on quality and compliance, he also conducts I/A Renewal classes to reinforce safety restraint awareness in the industry.

Rick O’Quinn, Sales Manager
Bringing more than 20 years of direct sales experience to the team, Rick O’Quinn is committed to providing a level of service beyond customer expectations. Prior to joining ABI, O’Quinn spent 13 years as a marketing representative for Motorola Communications, where he was named top sales person in his region more than 150 times – a company record. A marketing major, O’Quinn attended Southwest Texas State University.