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Customer Service

We’re here for you!
Outstanding customer service is what Aircraft Belts delivers every time, on every project. We do our best to ensure your order reaches you in the most hassle-free manner possible. If you have any questions or concerns about Build-A-Belt, please e-mail or call us! We appreciate you choosing Aircraft Belts to produce the safety restraints you need.

Payment Methods
Return Policy
Warranty
Privacy Notice

For more information, contact Aircraft Belts Inc. at:

1176 Telecom Drive
Creedmoor, NC 27522

800-847-5651
919-956-4395
919-956-4216 FAX

Payment Methods


With Build-A-Belt, you can place orders online, by phone or fax. Orders started and completed online will recieve a 10 percent discount. Payment can be made via credit card or purchase order.

Credit Cards
Aircraft Belts accepts Visa, MasterCard, American Express and Discover. We will not bill your credit card until your full order is shipped. Once we receive credit card authorization, the funds will be reserved up to 30 days depending on the bank. If you are paying with a debit card, verify with your bank if there are limitations pertaining to daily withdrawals on your card. ABI reserves the right to request additional identification. If this is needed, we will contact you by e-mail or telephone. Your order will be processed as soon as we receive the requested information.

CREDIT TERMS FOR ALL CUSTOMERS
To be given an account, you must be an established customer for a minimum of six months, have made a minimum of three purchases and those purchases must add up to a minimum of $2,500. After submitting your credit application, it will be at the discretion of the credit department as to your future account status.

Any account more than 15 days past due will lost account privileges and be placed on C.O. D. terms until the account is made current. Please note: the second time a customer is placed on C.O.D. due to late payments, the said customer will remain on C.O. D. status for six months. At the end of six months, the credit department has the option of requiring an updated credit report and a new credit limit could be set until the customer maintains a steady pay cycle.

Any account more than 90 days past due will be turned over to a collection agency. Fees of 28.21 percent will be added to the balance of the account and payable by secured funds only. Once the collection agency has been notified of a delinquent account, the above fee will be debited to your account. Should you mail your check prior to notification by the collection agency, the fee of 28.21 percent will be debited to your account and due in full.

Your account will be on a C.O. D. secured funds basis for six months if we receive a bad check. You also will be responsible for the $25 service charge access to our account.

 

Return Policy


If upon delivery of the product(s) the buyer decides not to retain the product(s) and the product(s) is not installed and is not damaged in any way, ABI will accept the product(s) back minus a 25 percent restocking fee. Buyer must contact ABI’s customer service department either by phone or e-mail prior to returning a product(s). ABI must be notified within seven days of receipt of product(s) if a non-damage return is to be accepted.

 

Warranty


ABI warrants its product(s) to the original purchaser and, in the case of original equipment manufacturers, to their original customer, to be free from defects in material and workmanship and to be made in accordance with the buyer’s specifications that have been accepted in writing by ABI, in no event, however, shall ABI be liable or have any responsibility under such warranty if the product(s) have been improperly stored, installed, used or maintained, or if the buyer has permitted any unauthorized modifications, adjustments and/or repairs to such product(s). ABI’s obligation hereunder is limited solely to repairing or replacing (at its opinion) at its factory, any product(s) or parts thereof, which prove to ABI’s satisfaction to be defective as a result of defective materials or workmanship within 12 months from date of ABI’s invoice provided, however, that written notice of claimed defects have provided to ABI within 30 days from the date the defect is first discovered. The product(s) or part(s) claimed to be defective must be returned to ABI. Transportation will be pre-paid by the buyer, with written specification of the claimed defect accompanying the product(s). Evidence acceptable to ABI must be furnished that the claimed defects were not caused by misuse, abuse or neglect by anyone other than ABI.

The aforementioned warranty is in lieu of all other warranties, whether expressed or implied, including without limitation, any warranty of merchantability or of fitness for any specified herein, and is in lieu of all other obligations or liabilities on the part of ABI, ABI’s maximum liability with respect to this quotation and any resulting sale, arising from any cause whatsoever, including without limitation, breach of contract or negligence, shall not exceed the price specified herein of the product(s) giving rise to the claim, and in no event shall ABI be liable under this warranty or otherwise for special incidental or consequential damages, including without limitation, damage or loss resulting from inability to use the product(s), increased operating costs, loss of production, loss of anticipated profits or other special, incidental or consequential damages, whether similar or dissimilar, of any nature arising or resulting from the purchase, installation, removal, repair, operation, use or breakdown of the product(s), or any other cause whatsoever including negligence.

This warranty also shall apply to products or parts which have been impaired or replaced pursuant to such warranty for a period of 12 months from and after the date such repaired or replaced products or parts are shipped by ABI provided, however, that such warranty shall cover only the specific items repaired or replaced.

No person, including any agent or representative of ABI, is authorized to make any representation or warranty on behalf of ABI concerning any products manufactured by ABI, except to refer purchasers to this warranty.

The only warranty applicable to products not manufactured by ABI, if any, shall be the warranty of the manufacturer or supplier thereof.

 

Aircraft Belts Inc. Privacy Notice


ABI realizes you care how information about you is used and shared. This notice will tell you more about our privacy policy. By using Build-A-Belt, you are accepting that which is described in this notice.

What information does ABI have on its customers?
The data in our customer files helps us personalize and continually improve your experience with ABI. The following are the two types of information we maintain:

  • Information users provide: ABI receives and stores any information users enter in Build-A-Belt or provide us in any other way.
  • Automatic information: ABI receives and stores certain types of information whenever you connect to our site. Like the majority of other Web sites, we use "cookies" and obtain certain types of information when your Web browser accesses Build-A-Belt.

ABI and cookies
Cookies are alphanumeric identifiers ABI transfers to a user's computer's hard drive through Web browsers that enable our systems to recognize your system. The "help" portion of the toolbar on most browsers tells users how to prevent browsers from accepting new cookies, how to have the browser notify the user when a new cookie is received or how to disable cookies altogether.

Does ABI pass on the information it collects?
Information about our customers is an important part of business. ABI does not sell any type of information on its customers.

How secure is the information?
Your security is important to ABI so we utilize Secure Sockets Layer (SSL) software, which encrypts information you input. Build-A-Belt reveals only the last five digits of credit card numbers when confirming an order. However, the entire credit card number is transmitted to the appropriate credit card company during order processing.

It is important for users to be protected against unauthorized access to passwords and to computers. Always sign-off when using a shared computer.

Conditions of use, notices and revisions
If you choose to utilize Build-A-Belt, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of North Carolina. If you have any concern about Build-A-Belt's privacy, please contact Aircraft Belts and we will address your concerns. Please note that this notice and the conditions of use may change, and use of information that ABI gathers is subject to the privacy notice in effect at the time of use. ABI may choose to distribute periodic e-mail reminders of notices and conditions, but the user may want to check our Web site to be updated on changes.

 

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